We stand by the purity and quality of our products. However, if you are not satisfied due to a genuine issue related to product authenticity, quality, or damage, we’re here to help.
✅ Refund Eligibility
- A full refund is available if the product is found to be inconsistent with our certified lab test results.
- The refund policy does not apply to taste or personal preferences unless it’s a result of product spoilage, damage, or contamination.
⏳ Refund Request Timeline
- Refund requests must be initiated within 24 hours of product delivery.
- Requests made after this period will not be accepted.
???? Proof of Issue Required
- Customers must submit valid proof, such as:
- Clear images of the product and packaging
- Lab report discrepancies (if applicable)
- Video evidence (if necessary)
- Our team will review the submitted materials before validating the claim.
???? Validation & Processing
- Upon receiving your claim, our quality assurance team will assess the issue.
- Once the complaint is approved, your refund will be processed within 7 working days via the original payment method or through bank transfer.
⚠️ Non-Eligible Refund Scenarios
- No refund will be processed for:
- Requests made beyond 24 hours from delivery
- Missing or inadequate proof of issue
- Damages due to mishandling by the customer
- Natural variation in color, smell, or texture (in herbal/organic products)
???? How to Request a Refund
To initiate a refund request, please email us at Support@shudhhindustan.com with:
- Order ID
- Date of Delivery
- Issue Description
- Supporting Evidence (images/videos)
We are committed to maintaining the highest quality standards and your satisfaction is our priority.